Faulty Products

All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement. Your item needs to have the receipt or proof of purchase.

Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable. RoyalBee may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to clause

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. In some cases, instant bank transfers. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless product received is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.